Weekend - Saturday

I m hme on a sat. Feelin bored as dere's nt much TV programmes. Uncle Chong takin his nap while Mdm Ang sewin her new shorts away n i m in my room, in front o my lappy, typin. CML asked if i m gg anywer tonite. I b mtg her for dinner. I cnt b out for too long as Mdm Ang cnt b hme alone!

Thank God tt tis is e only weekends tt bro aint ard or else i b grounded at hme for gud. One more week to my long leave n i cnt wait for it. I b gettin my new handset on tis comin wed & hopefully it wnt b a defect phone upon delivery. I cnt wait for it as it wil b my early X'mas gift for myself !! hahahaha !!

I went to Hello! shop @ West Mall yday evenin n i got kinda annoyed by Singtel's services. The Call Center Operator was kinda rude & i tink tt their staffs (minority) r nt attentive n nt service-orientated at all. I went down in e hope o convertin my current plan to corporate plan & was told tt i MUS sign on another 2 more yrs contract b4 i could do so wen i was told by e call center tt i can jus do e conversion w/out havin to re-contract. Okay, i understand tt such shits happen but wen i demanded explanation fr those jokers, none can tell me y & only claimed tt policy changed. i was like WTF x 3. Dey dun empathise & dey r nt bein helpful. Customer Service Lesson #1 - Delighting Your Customers : Go e EXTRA MILES. Customer Service Lesson #2 - Empathise. I guess Singtel's staffs r nt up to it at all (yet).

Last yr wen i got my current singtel line, i went down to Hello! shop @ Bugis Junction, my experience was even worst! I called e call center beforehand n requested for a change o sim card. The operator told me to go down to any Hello! shop for the change. I was queuin up at the so-called queue counter, tt fellow (i wil nv forget his face cos o her appearance: dry & crack lips, face as black as charcoal, a butch wit slouchin back) gave me a blank look. I told her/him tt i nid to change my sim card n w/out even askin if i m changin to 3G sim card or another new sim card, she/he jus went off e counter w/out informin me wad was gg on & took a 2G sim card back. I almost fainted. I got no comment n i walked off wit e new 2G sim card. I know i m dumb by nt openin my mouth n correct she/he but i was kinda disappointed. To tink tt SG has got a service campaign - GEMS, yet big organisation like Singtel dun even fulfil e minimal standard. Oh well, wad can i say. Starhub is catchin up wit e standard n hopefully, Starhub wil continue to strive for excellence.

I have been very negative recently. I kip complainin abt tis n tt non-stop. I cnt bring myself to b as cheerful as b4. It seems like smone or smthin had brought away tt joy in me. At times CML told me tt i m gettin pessimistic & tt i shld change my attitude. U know, at nite b4 i slp, wen i lay down on my bed, i reflect upon e things i said n do. I find tt many times, things can b controlled but i choose to let things go wrong. At times i reali feel guilty abt e things i do, n i reali feel tt i had disappointed alot o pple. I do feel tt i m leadin life aimlessly. It's like last few weeks I decided to go back sch & settle down in my current job & I have been strugglin inside if i shld drop tis idea n go back to sales. And if i go back to sales line, i wil take up short-term course instead o long-term course. Last nite i was on MSN wit Mr Lim & he reminded me o smthin - b it wad industry, wad position i m in, i still haf to constantly upgrade myself wit skills & knowledge which i belive tt Uncle Lau is doin e same thing as well.

I spoke to CML earlier on b4 decidin wer to mit. I told her tt i m kinda waver nw abt my studies plan & she said if i m nt ready still, postpone e plan. I m kinda worried tt i cnt endure. I dun wish to waste $$ on it den halfway i give up. Although i b financin my own studies, i mite stil give up if my determination is nt strong enuf. CML commented tt gg back to sch is a matter o time n wen e time is rite, i wil wake up my idea. I get very indecisive as i grow older n I hate myself for it. I cnt decide for myself n it seems tt i haf lost my sense o judgement wen i m well-known for it among my ex-employers. Mayb God is testin how far i can stretch myself... I m gg crazy wit i continue to bomb myself wit all these tots. I guess i m kinda pressurized by my own standard. Perhaps takin a step back wil b gud.